Terms and Conditions

Handmade Products

All our items are made by hand in our workshop in Seaford. When purchasing customers must understand that due to the nature of the crafts involved, variations will occur in size, shape and pattern. Owing to the production and availability of stained glass, colours may vary from the picture shown. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

Payment Options

Payment is accepted by credit/debit card through a secure payment system. We can accept payment by personal cheque, or in person by cash (we never recommend cash to be sent through the post) but orders paid for in this way will need to be placed via phone, or email, or in person and full payment received and cleared before postage/delivery of goods.
Commissions – once a quote and design brief has been agreed, a 50% deposit will be required. The balance to be paid upon completion. If the project is larger or spans over a period of time, it may be necessary to arrange stage payments.

Delivery

Shipping prices depend on the weight and size of the order. Delivery charges will be communicated to the customer and orders will only be despatched once the delivery charge has been agreed by the customer. Within the UK, goods will be sent via Courier or Royal Mail delivery. Please allow time for checking, packing and dispatch, especially during busy periods, such as the run up to Christmas.
Overseas orders can be accommodated upon request.
We ship all items as soon as possible and aim to fulfil all UK standard stock items within 30 days unless an item needs to be made.
If the item is a ‘made to order’ or ‘commission’ piece, this can take 4-6 weeks to be made plus delivery time. If unsure, please contact us before placing an order for a delivery estimate.
After goods are dispatched we have no control over Courier or Royal mail delivery and cannot be held responsible for any postal delays due to their services and schedules.

Returns Procedure

We make every effort to ensure your order arrives in perfect condition. However, in the unlikely event of your order not being delivered within 15 days from the confirmed despatch date (Saturday, Sundays & United Kingdom Public Holidays not included) customers should advise us. We will make every effort to locate the order, and if necessary, send a replacement at our expense or provide a full refund, subject to the correct delivery address having been supplied to us with the order. If an order arrives damaged in any way, customers should contact us within 5 days of receipt. In this case we will, depending on the customers’ preference, arrange for the damaged goods to be returned by recorded post or by their agents and returned to the company. We will either send a replacement order upon confirmation that the damaged goods has been returned or make a refund.

Refunds

Refunds for valid claims will be made via the same method of payment as used to place the order.